Sedation is our focus. Customer service is our priority.

Our office will be closed on Monday, May 27th, in observance of Memorial Day.


Welcome to our Support page - solutions available at your fingertips, 24 hours a day, 7 days a week. If you need additional assistance, please contact our Customer Service Team  (903) 634-5333. We're here to help!

Find the topic that fits your issue and click on the associated icon for solutions and troubleshooting

Monitor quick reference guides and 20-minute in-service video

Understand your unit and troubleshoot almost anything

Monitor Power Issues

Why is my Edan monitor not staying on?

What does the small green light and wave symbol indicate?

Monitor Screen

My touch screen is not working properly.

How do I calibrate my screen?


How do I perform Zero Calibration?

Printing Guide

Edan IM and X Series Printing Guide

Sedation Stethoscope

Support Tool